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  1. 1
    KEPUASAN PELANGGAN MEMEDIASI HUBUNGAN STORE IMAGE DAN EKSPEKTASI PELANGGAN TERHADAP LOYALITAS PELANGGAN
    Subjects: “...customers expectation...”
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    Article
  2. 2
    Examination of Influential Factors on Bank of Industry & Mine Customers' Satisfaction
    by Davood Hosseini-Hashemzade
    Published 2009-03-01
    Subjects: “...Customers' Attitudes...”
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    Article
  3. 3
    Analysis of key indicators that affect the expected benefit of customers when using loyalty cards
    by Jelena Končar, Radenko Marić, Goran Vukmirović
    Published 2019-06-01
    Subjects: “...customers...”
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    Article
  4. 4
    An Investigation of the Effects of Customer’s Expectations and Perceived Quality on Customer’s Loyalty with the Mediating Role of the Perceived Value and Customer’s Satisfaction
    Subjects: “...Customer’s perceptions, Perceived quality, Customer’s loyalty, Perceived value, Customer’s...”
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    Article
  5. 5
    Role of Satisfaction in Mediating the Effect of Services Quality on the Customers’ Loyalty in the Village Credit Institutions of Pekraman, Indonesia
    Subjects: “...customers' satisfaction...”
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    Article
  6. 6
    THE RELATIONSHIP MARKETING APPLICATION IN SMALL AND MEDIUM-SIZED ENTERPRISES
    by SABOU FELICIA
    Published 2016-12-01
    Subjects: “...relationship with the customers...”
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    Article
  7. 7
    POTRET HUBUNGAN NASABAH BANK SYARIAH: STUDI DEMOGRAFI WILAYAH PEKALONGAN
    by Muhammad Nasrullah, Kuat Ismanto, Nalim Nalim
    Published 2017-07-01
    Subjects: “...Customers’ Demography...”
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    Article
  8. 8
    The development of customers’ satisfaction in the banking sector of Slovakia in the turbulent economic environment
    by Jaroslav Belás, Lubor Homolka
    Published 2013-01-01
    Subjects: “...customers’ satisfaction...”
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    Article
  9. 9
    The Role of Satisfaction in Mediating the Effect of Services Quality on the Customers’ Loyalty in the Village Credit Institution of Pekraman, Tabanan
    Subjects: “...Keywords: Services Quality, Customers’ Satisfaction, Customers’ Loyalty...”
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    Article
  10. 10
    The Satisfaction Index in the Hotel Business Case Study: Vega Hotel by Galati
    by Dan Păuna, Luminita Maria Filip
    Published 2016-05-01
    Subjects: “...customers' satisfaction; Servqual model; customers' satisfaction index....”
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    Article
  11. 11
    PONAŠANJE POTROŠAČA U SPORTU
    by Čedomir Ljubojević, Larisa Vetro
    Published 2007-05-01
    Subjects: “...sport customers...”
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    Article
  12. 12
    Service Quality and Management of New Year Event 2020
    by Mimoza Zhubi, Dren Zhubi, Agron Bajraktari
    Published 2020-10-01
    Subjects: “...local customers...”
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    Article
  13. 13
    MENGEMBANGKAN STAF ORGANISASI MENJADI SUMBERDAYA MANUSIA STRATEGIK MELALUI BUDAYA MELAYANI PELANGGAN
    by Ni Wayan Sri Suprapti
    Published 2012-11-01
    Subjects: “...learning organization, perceived customers value, internal and external customers....”
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    Article
  14. 14
    THE ROLE OF RELATIONSHIP MARKETING AND SHARIAH COMPLIANCE ON CUSTOMERS’ LOYALTY IN ISLAMIC MICROFINANCE
    by Anita Rahmawaty
    Published 2016-07-01
    Subjects: “...Relationship Marketing, Shariah Compliance, Customers’ Satisfaction, Customers’ Loyalty...”
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    Article
  15. 15
    The impact of quality of services and satisfaction on customer loyalty: The moderate role of switching costs
    Subjects: “...customers’ satisfaction...”
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    Article
  16. 16
    Segmentation of customers based on food related lifestyle scale at chain restaurants (Case study: Boof fast food chain restaurants in Tehran)
    Subjects: “...chain restaurant customers...”
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    Article
  17. 17
    CREDIT RISK MANAGEMENT IN THE COMMERCIAL BANKS IN ROMANIA
    by Mihaela SUDACEVSCHI
    Published 2014-04-01
    Subjects: “...corporate customers...”
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    Article
  18. 18
    The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia)
    by Edy Sulistiyawan, Ubud Salim, Ainur Rofiq, Rofiaty
    Published 2019-12-01
    Subjects: “...customers’ happiness...”
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    Article
  19. 19
    The Relationships between Sales Culture and Customers’ Perceived value and Performance (the Case of Employees and Customers of Banks and Financial Institutions in Poldokhtar City)
    Subjects: “...Customers’ perceived value...”
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    Article
  20. 20
    Pricing Decisions for a Sustainable Supply Chain in the Presence of Potential Strategic Customers
    by Xinmin Liu, Kangkang Lin, Lei Wang, Lili Ding
    Published 2020-02-01
    Subjects: “...myopic customers...”
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    Article
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