Total quality management in education. Total quality management in higher education 30 Total quality management. Benchmarking 27 Malaysia 7 Management. Industrial Management 5 Educational evaluation 3 Group work in education 3 Higher Education 3 Job satisfaction 3 Quality management 3 School administration and organization 3 Total quality management 3 Work groups. Team work in industry. Quality circles 3 ADVANTAGE 2 ANTECEDENTS 2 Admissions and entrance requirements 2 Automotive industry 2 CUSTOMER ORIENTATION 2 Curriculum 2 Customer orientation 2 Educational consultants and consulting 2 Educational technology 2 FIRM PERFORMANCE 2 Human resource management 2 INNOVATION 2 Institutions of higher education 2 Leadership. Transformational leadership 2 Lean manufacturing 2 Learning. Learning strategies 2 Performance standards 2 Performance. Competence. Academic achievement 2