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1
MANAGING SERVICE QUALITY
by
Andreea BUDEANU
Published 2015-04-01
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...total
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management
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2
ECONOMIC IMPACT OF NON-QUALITY COSTS IN ORGANIZATIONS
by
Andrei DIAMANDESCU
,
Florin POPESCU
,
Virgiliu-Lucian IONIȚĂ
Published 2014-11-01
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management
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Mesure de la qualité des services d’enseignement et restructuration des secteurs éducatifs
by
Annie Vinokur
Published 2005-06-01
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