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  1. 1
    The importance of the service encounter in influencing identity salience and volunteering behavior in the cultural sector
    Subjects: “...Service encounter...”
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  2. 2
    Managing customer-to-customer interaction (CCI) – insights from the frontline
    by Gad Mohsen, M., Nicholls, R.
    Published 2019
    Subjects: “...Service encounter...”
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