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  1. 1
    Employee satisfaction and customer satisfaction: testing the service-profit chain in a Chinese securities firm
    by Xu, Y, Geodegebuure, R
    Published 2011
    Subjects: “...Service-profit chain...”
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  2. 2
    Uwarunkowania postaw wobec pracy w gospodarce turystycznej w kontekście kreowania kapitału klienta
    by Marlena Bednarska, Marcin Olszewski
    Published 2016-01-01
    Subjects: “...service profit chain...”
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    Article
  3. 3
    Validation Of Key Relationships In An Extended Service-Profit Chain Model In The South Africa Retail Industry Context
    by Anton M. Verwey, Louis Carstens
    Published 2003-09-01
    Subjects: “...Extended Service-Profit Chain Model...”
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    Article
  4. 4
    Internal versus external service quality: reflections of employees and customers in the mirror
    Subjects: “...External service quality, Service-profit chain...”
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    Article
  5. 5
    “I´ve been using the same tailor for years - He really suits me” : En undersökning av korrelationen mellan kundtillfredsställelse och lojalitet hos Elgiganten Erikslund
    Subjects: “...Service-ProfitChain...”
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  6. 6
    Extended service profit chain in telecom service industry in Oman – An empirical validation
    by Mohammad Sultan Ahmad Ansari
    Published 2020-01-01
    Subjects: “...Service Profit Chain...”
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    Article
  7. 7
    AN INNOVATIVE APPROACH OF INTEGRATING SERVICE QUALITY, EMPLOYEE LOYALTY AND PROFITABILITY WITH SERVICE PROFIT CHAIN IN TELECOM SERVICE INDUSTRY: AN EMPIRICAL VALIDATION
    by Mohammad Sultan Ahmad Ansari
    Published 2021-03-01
    Subjects: “...service profit chain...”
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    Article
  8. 8
    Investigating the Transfer of Service Culture through Internal Service Quality: A Case of Subsidiary Hotels in an Emerging Market like Nigeria
    by Maidugu, Joseph M.
    Published 2019
    Subjects: “...Service profit chain...”
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  9. 9
    Meta-analytic of the relationship between employee job satisfaction and customer satisfaction
    Subjects: “...service-profit chain...”
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    Article
  10. 10
    Sustainability of the Service-Profit Chain
    by Pasupathy, Kalyan Sunder
    Published 2014
    Subjects: “...Service-profit chain...”
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  11. 11
    Contact Center Employee Characteristics Associated with Customer Satisfaction
    by Pow, Lara
    Published 2017
    Subjects: “...service-profit chain...”
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  12. 12
    Lönsamhetens rötter : Värdet av mänskliga resurser
    Subjects: “...Service profit chain...”
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  13. 13
    Relationer som konkurrensmedel : Studie om intern marknadsföring
    by Sandberg, Christine, Wu, Sindy
    Published 2007
    Subjects: “...service profit chain...”
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  14. 14
    Measuring the Effects of Satisfaction: Linking Customers, Employees, and Firm Financial Performance
    by Dotson, Jeffrey P.
    Published 2009
    Subjects: “...Service Profit Chain...”
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  15. 15
    An Empirical Investigation of the Longitudinal Effect of Online Consumer Reviews on Hotel Accommodation Performance
    Subjects: “...service-profit chain (SPC)...”
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    Article
  16. 16
    How can CSR affect company performance? : A qualitative study of CSR and its effects
    by Classon, Johan, Dahlström, Johan
    Published 2006
    Subjects: “...The Service Profit chain...”
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  17. 17
    服務創新關鍵成功因素與經營績效之研究
    Subjects: “...Service profit chain...”
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  18. 18
    The utility of employee flows as a driver of marketing productivity.
    by Lee, Gregory John
    Published 2009
    Subjects: “...Service-profit chain...”
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  19. 19
    企業產品導向轉型客戶導向經營模式研究-以個案銀行「整合式客戶經營專案」為例
    Subjects: “...service-profit chain...”
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  20. 20
    Balanserat styrkort : Att förmedla vision och strategier inom divisionen för flygtrafiktjänst vid svenska Luftfartsverket
    by Gustafsson, Fredrik, Trygg, Fredrik
    Published 2006
    Subjects: “...Service Profit Chain...”
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