“... provide service to exceed customers’ expectation has become so entrenched. But Dixon, Freeman and Toman...”
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“... of over-service phenomena in food and beverage industry in this study. Six groups of consumers, a total...”
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“... the customer’s awareness of product and service quality, and also its influence on the customer satisfaction...”
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“... of service sabotage behaviors by employees in food and beverage industry during service delivery process...”
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“... the “Moment of Truth”. Employees in the food and beverage industry provide the high customer-contact service...”
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“...碩士 === 國立高雄餐旅大學 === 餐旅管理研究所 === 102 === “Over-service” means that the service exceeds customers...”
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“... motivations, such as “Service”, “Food &; Beverage”, “Facilities”, “Games”, and “Promotion Activities...”
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