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鄒琪曜
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鄒琪曜
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鄒琪曜
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1
服務品質、服務失誤及服務補救對顧客滿意度影響之研究-以國際快遞服務為例
by
鄒
琪
曜
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2
The influence of the service quality, service failure and recovery on customer satisfaction:an empirical study of the international express service in Taiwan
by
鄒
琪
曜
Published 2009
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