Evaluating Customer Experience through Customer Journey Mapping and Service Blueprinting at Edmonton Public Library: An Exploratory

by David Mucz, Céline Gareau-Brennan
Published 2019-05-01

Numeracy Programming at Major Canadian Urban Libraries: An Exploratory Study

by Andrea Budac, Céline Gareau-Brennan, David Mucz, Michael McNally, Dinesh Rathi
Published 2020-05-01