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Feng-Han Lin
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Feng-Han Lin
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Empirical research on Kano's model and customer satisfaction.
by
Feng
-
Han
Lin
,
Sang-Bing Tsai
,
Yu-Cheng Lee
,
Cheng-Fu Hsiao
,
Jie Zhou
,
Jiangtao Wang
,
Zhiwen Shang
Published 2017-01-01
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