Managing service recovery processes: the role of customer's age / Vartotojų amžiaus įtaka paslaugų vertinimui

by Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco
Published 2011-10-01

Podemos fidelizar clientes inicialmente insatisfechos

by Jesús Cambra-Fierro, Rocío Ruiz-Benítez, Juan M. Berbel-Pineda, Rosario Vázquez-Carrasco
Published 2011-01-01

Sustainability and Business Outcomes in the Context of SMEs: Comparing Family Firms vs. Non-Family Firms

by María Eugenia López-Pérez, Iguácel Melero-Polo, Rosario Vázquez-Carrasco, Jesús Cambra-Fierro
Published 2018-11-01