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Marcus Augusto Vasconcelos Araújo
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Marcus Augusto Vasconcelos Araújo
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Marcus Augusto Vasconcelos Araújo
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1
ANTECEDENTES DO COMPROMETIMENTO CALCULATIVO DE CLIENTES DE TI PÓS FALHA E RECUPERAÇÃO DE SERVIÇOS EM CONTEXTOS B2B
by
Humberto Caetano Cardoso da Silva
,
Marcus
Augusto
Vasconcelos
Araújo
Published 2016-06-01
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Article
2
Analyzing the relationship between perceived justice and satisfaction after service failures: a case study in a telecom company
by
Marcus
Augusto
Vasconcelos
Araújo
,
Marcos André Mendes Primo
,
Jamille Queiroz Leite
Published 2016-03-01
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Article
3
<b>Distribuição da demanda telefônica de um call center através da criação e priorização de filas inteligentes</b>
by
Marcus
Augusto
Vasconcelos
Araújo
,
Francisco José Costa Araújo
,
Paulo José Adissi
Published 2003-03-01
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Article
4
SATISFAÇÃO, CONFIANÇA, COMPROMETIMENTO E SUAS RELAÇÕES COM A LEALDADE DO ESTUDANTE DO ENSINO SUPERIOR
by
Kenys Bonatti Maziero
,
Marcus
Augusto
Vasconcelos
Araújo
,
Humberto Caetano Cardoso da Silva
,
Marlinda Grazielly de Oliveira Figueirêdo
Published 2019-01-01
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Article
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