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Morgado Rodríguez, Javier
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Morgado Rodríguez, Javier
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Service recovery, recuperación, satisfacción y fidelización de clientes : estudio empírico de una aerolínea
by
Méndez Cea, Gabriela
,
Morgado
Rodríguez
,
Javier
,
Muñoz Mendoza, Margarita
Published 2014
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