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Nermin Çoruhlu
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BANKA ÇAĞRI MERKEZLERİNDE BEKLEME VE MÜŞTERİ İLİŞKİLER YÖNETİMİ: BİR KAMU BANKASI UYGULAMASI
by
Halim Kazan
,
Ahmet Ergülen
,
Nermin
Çoruhlu
Published 2015-09-01
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