Implementing online patient feedback in a ‘special measures’ acute hospital: A case study using Normalisation Process Theory

by Rebecca Baines, Frazer Underwood, Kim O’Keeffe, Jessica Saunders, Ray B Jones
Published 2021-04-01

The impact of patient feedback on the medical performance of qualified doctors: a systematic review

by Rebecca Baines, Sam Regan de Bere, Sebastian Stevens, Jamie Read, Martin Marshall, Mirza Lalani, Marie Bryce, Julian Archer
Published 2018-07-01