EXAMINING THE RELATIONSHIP AMONG SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES - COMPARISON BETWEEN PUBLIC AND PRIVATE SECTOR BANKS OF PAKISTAN

by Shahab Alam Malik, Arslan Mushtaq, Kanwal Naseem, Shujah Alam Malik
Published 2012-12-01

MEASURING SERVICE QUALITY PERCEPTIONS OF THE CUSTOMERS OF RESTAURANTS IN PAKISTAN

by Shahab Alam Malik, Laeeq Hassan Jaswal, Shujah Alam Malik, Tahir Mumtaz Awan
Published 2015-11-01