Perceived Work Uncertainty and Creativity During the COVID-19 Pandemic: The Roles of Zhongyong and Creative Self-Efficacy

by Chaoying Tang, Huijuan Ma, Stefanie E. Naumann, Ziwei Xing
Published 2020-10-01

EMOTIONAL LABOR: THE ROLE OF EMPLOYEE ACTING STRATEGIES ON CUSTOMER EMOTIONAL EXPERIENCE AND SUBSEQUENT BUYING DECISIONS

by Chaoying Tang, Craig R. Seal, Stefanie E. Naumann, Krystal Miguel
Published 2013-01-01

Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions

by Chaoying Tang, Craig R. Seal, Stefanie E. Naumann, Krystal Miguel
Published 2013-06-01