Showing 1 - 3 results of 3 for search 'Vu, Minh Ngo', query time: 0.12s Refine Results
  1. 1
    Moderating and mediating effects of switching costs on the relationship between service value, customer satisfaction and customer loyalty: investigation of retail banking in Vietnam
    by Vu Minh Ngo, Drahomíra Pavelková
    Published 2017-05-01
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    Article
  2. 2
    Customer relationship management strategies in small and medium enterprises: a study in tourism industry in Vietnam / Vu Minh Ngo, Hieu Minh Vu and Mai Hong Nguyen
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    Article
  3. 3
    Customer Relationship Management (CRM) In Small And Medium Tourism Enterprises: A Dynamic Capabilities Perspective
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