Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce

Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce

The increase in customer complaints on the reliability of 3PL services among online sellers has become prominent in the industry, as confirmed by 3PL service providers in Malaysia. The increase in customer complaints increases the tendency to switch to other 3PL service providers. As Asian markets l...

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Bibliographic Details
Main Authors: Abdul Hafaz Ngah, Marhana Mohamed Anuar, NorLinda Nohd Rozar, Antonio Ariza-Montes, Luis Araya-Castillo, Jinkyung Jenny Kim, Heesup Han
Format: Article
Language:English
Published: MDPI AG 2021-07-01
Series:Sustainability
Subjects:
reuse intention of third-party logistics services
SOR theory
online seller
moderator
mediator
Online Access:https://www.mdpi.com/2071-1050/13/14/7679

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https://www.mdpi.com/2071-1050/13/14/7679

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