The gap between perception and expectations of patients of quality of treatment centers in Zahedan by using the Servqual model

Objective(s): To survey of the gap between perceptions and expectations of patients from quality service of treatment center.Methods: This study is descriptive-analytical that is cross-sectioned of goal oriented with 200 patients (at least with 3 days admission in the hospital of Zahedan) that was s...

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Bibliographic Details
Main Authors: Hossein Jenaabadi, Khodayar Abili, Naser Nastiezaie, Noor Mohammad Yaghubi
Format: Article
Published: Iranian Institute for Health Sciences Research 2011-10-01
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