Analysis of Outpatient Services at a Public Hospital in Yogyakarta using Lean Hospital Approach

Outpatient services are a reflection of hospital-provided services. A public hospital in Yogyakarta is leading to a new development by adding new facilities and buildings. Objective of this study is to identify the outpatient service outline, the location of the bottleneck and its causes to provide...

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Bibliographic Details
Main Authors: Rofi'atun Suryani, Wakhid Slamet Ciptono, Satibi Satibi
Format: Article
Language:Indonesian
Published: Universitas Gadjah Mada 2018-02-01
Series:Jurnal Manajemen dan Pelayanan Farmasi
Subjects:
VSM
Online Access:https://jurnal.ugm.ac.id/jmpf/article/view/33252