Some Practical Issues in the Application of Lean Six Sigma to Service Systems

Six Sigma as a quality improvement framework has gained considerable popularity in the past two decades. Its extension Lean Six Sigma has also been embraced by many organizations for improvement of quality and business competitiveness. One important factor for the popularity of Six Sigma and Lean Si...

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Bibliographic Details
Main Author: Goh Thong-Ngee
Format: Article
Language:English
Published: Sciendo 2014-11-01
Series:Nang Yan Business Journal
Subjects:
Online Access:https://doi.org/10.2478/nybj-2014-0004