Analisis Persepsi Karyawan Terhadap Praktek-Praktek Organisasional Terkait Layanan dan Komitmen Organisasional Serta Pengaruhnya Terhadap Iklim Layanan Pelanggan
<p>This study examines the relationships between certain organizational variables and employees`perceptions of the customer service climate in their organization. The sample of study is the entire administration employee of Higher Education in Yogyakarta. The research has discovered some evide...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Islam Indonesia
2011-03-01
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| Series: | Jurnal Siasat Bisnis |
| Online Access: | http://journal.uii.ac.id/index.php/JSB/article/view/3938 |