Investigation of Factors Influencing the Service Quality Indexes of Tourism Agencies of Southern Isfahan
Present article investigates the influencing factors on service quality of tourism agencies located at southern part of Isfahan. The objective is to study the influence of factors, namely service characteristics, responsiveness, Kindness, reliability, customer Relationship management, appearance (fa...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2011-01-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| Subjects: | |
| Online Access: | http://tms.atu.ac.ir/article_5080_9a8ede8a51d08f2dd0e88ab83ec57607.pdf |