ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS NASABAH PADA BANK MUMALAT INDONESIA CABANG BANJARMASIN
This study analyzes the factors that infl uence customer loyalty Banjarmasin Branch of Bank Muamalat Indonesia. The problems in this research is how the infl uence of service quality on customer satisfaction, trust, commitment and customer loyalty, how to infl uence satisfaction, corpor...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Lambung Mangkurat
2016-04-01
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| Series: | JWM: Jurnal Wawasan Manajemen |
| Online Access: | http://jwm.unlam.ac.id/id/index.php/jwm/article/view/23 |