Application of Gap Model in the Researches of Hotel Services Quality

This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. iden...

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Bibliographic Details
Main Authors: Ivana Blešić, Anđelija Ivkov-Džigurski, Aleksandra Dragin, Ljubica Ivanović, Milana Pantelić
Format: Article
Published: University of Novi Sad 2011-01-01
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