Application of Gap Model in the Researches of Hotel Services Quality
This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. iden...
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doaj-06a50f773f1943619eb8deb5d7a70bb22021-08-03T00:42:12ZengUniversity of Novi SadTurizam1450-66611821-11272011-01-011514052Application of Gap Model in the Researches of Hotel Services QualityIvana Blešić0Anđelija Ivkov-Džigurski1Aleksandra Dragin2Ljubica Ivanović3Milana Pantelić4Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; ivana.blesic@gmail.comDepartment of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. identification of exceptions when the hotel services quality in the observed sample is concerned.http://www.dgt.uns.ac.rs/turizam/arhiva/vol_1501_blesic.pdfSERVQUALhotel services qualityGap modelhotel services quality |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Ivana Blešić Anđelija Ivkov-Džigurski Aleksandra Dragin Ljubica Ivanović Milana Pantelić |
spellingShingle |
Ivana Blešić Anđelija Ivkov-Džigurski Aleksandra Dragin Ljubica Ivanović Milana Pantelić Application of Gap Model in the Researches of Hotel Services Quality Turizam SERVQUAL hotel services quality Gap model hotel services quality |
author_facet |
Ivana Blešić Anđelija Ivkov-Džigurski Aleksandra Dragin Ljubica Ivanović Milana Pantelić |
author_sort |
Ivana Blešić |
title |
Application of Gap Model in the Researches of Hotel Services Quality |
title_short |
Application of Gap Model in the Researches of Hotel Services Quality |
title_full |
Application of Gap Model in the Researches of Hotel Services Quality |
title_fullStr |
Application of Gap Model in the Researches of Hotel Services Quality |
title_full_unstemmed |
Application of Gap Model in the Researches of Hotel Services Quality |
title_sort |
application of gap model in the researches of hotel services quality |
publisher |
University of Novi Sad |
series |
Turizam |
issn |
1450-6661 1821-1127 |
publishDate |
2011-01-01 |
description |
This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. identification of exceptions when the hotel services quality in the observed sample is concerned. |
topic |
SERVQUAL hotel services quality Gap model hotel services quality |
url |
http://www.dgt.uns.ac.rs/turizam/arhiva/vol_1501_blesic.pdf |
work_keys_str_mv |
AT ivanablesic applicationofgapmodelintheresearchesofhotelservicesquality AT anđelijaivkovdzigurski applicationofgapmodelintheresearchesofhotelservicesquality AT aleksandradragin applicationofgapmodelintheresearchesofhotelservicesquality AT ljubicaivanovic applicationofgapmodelintheresearchesofhotelservicesquality AT milanapantelic applicationofgapmodelintheresearchesofhotelservicesquality |
_version_ |
1721224626770542592 |