Application of Gap Model in the Researches of Hotel Services Quality

This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. iden...

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Main Authors: Ivana Blešić, Anđelija Ivkov-Džigurski, Aleksandra Dragin, Ljubica Ivanović, Milana Pantelić
Format: Article
Language:English
Published: University of Novi Sad 2011-01-01
Series:Turizam
Subjects:
Online Access:http://www.dgt.uns.ac.rs/turizam/arhiva/vol_1501_blesic.pdf
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spelling doaj-06a50f773f1943619eb8deb5d7a70bb22021-08-03T00:42:12ZengUniversity of Novi SadTurizam1450-66611821-11272011-01-011514052Application of Gap Model in the Researches of Hotel Services QualityIvana Blešić0Anđelija Ivkov-Džigurski1Aleksandra Dragin2Ljubica Ivanović3Milana Pantelić4Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; ivana.blesic@gmail.comDepartment of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia; This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. identification of exceptions when the hotel services quality in the observed sample is concerned.http://www.dgt.uns.ac.rs/turizam/arhiva/vol_1501_blesic.pdfSERVQUALhotel services qualityGap modelhotel services quality
collection DOAJ
language English
format Article
sources DOAJ
author Ivana Blešić
Anđelija Ivkov-Džigurski
Aleksandra Dragin
Ljubica Ivanović
Milana Pantelić
spellingShingle Ivana Blešić
Anđelija Ivkov-Džigurski
Aleksandra Dragin
Ljubica Ivanović
Milana Pantelić
Application of Gap Model in the Researches of Hotel Services Quality
Turizam
SERVQUAL
hotel services quality
Gap model
hotel services quality
author_facet Ivana Blešić
Anđelija Ivkov-Džigurski
Aleksandra Dragin
Ljubica Ivanović
Milana Pantelić
author_sort Ivana Blešić
title Application of Gap Model in the Researches of Hotel Services Quality
title_short Application of Gap Model in the Researches of Hotel Services Quality
title_full Application of Gap Model in the Researches of Hotel Services Quality
title_fullStr Application of Gap Model in the Researches of Hotel Services Quality
title_full_unstemmed Application of Gap Model in the Researches of Hotel Services Quality
title_sort application of gap model in the researches of hotel services quality
publisher University of Novi Sad
series Turizam
issn 1450-6661
1821-1127
publishDate 2011-01-01
description This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. identification of exceptions when the hotel services quality in the observed sample is concerned.
topic SERVQUAL
hotel services quality
Gap model
hotel services quality
url http://www.dgt.uns.ac.rs/turizam/arhiva/vol_1501_blesic.pdf
work_keys_str_mv AT ivanablesic applicationofgapmodelintheresearchesofhotelservicesquality
AT anđelijaivkovdzigurski applicationofgapmodelintheresearchesofhotelservicesquality
AT aleksandradragin applicationofgapmodelintheresearchesofhotelservicesquality
AT ljubicaivanovic applicationofgapmodelintheresearchesofhotelservicesquality
AT milanapantelic applicationofgapmodelintheresearchesofhotelservicesquality
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