Customer relationships marketing

Market economy terms impose on modern companies the need to change their business relationships to customers. In this way has the term "customer relationship marketing", known as CRM, come into use. Customers are the most valuable asset of a company, and the wisdom and essence of CRM can b...

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Bibliographic Details
Main Author: Đorđević Bojan
Format: Article
Language:English
Published: Srpsko udruženje za marketing 2005-01-01
Series:Marketing (Beograd. 1991)
Subjects:
CRM
Online Access:http://scindeks-clanci.ceon.rs/data/pdf/0354-3471/2005/0354-34710503131D.pdf