THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING
Contemporary universities services quality level concerns mainly the education efficiency evaluation that results from the learning outcomes realization and innovative features of the teaching programs that differ universities offers. Technical universities attention is focused on ministerial requir...
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Czech University of Life Sciences Prague
2014-12-01
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Online Access: | http://dx.doi.org/10.7160/eriesj.2014.070302 |
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doaj-0894c5d629664e2e804e251e43e232832020-11-24T23:48:16ZengCzech University of Life Sciences PragueJournal on Efficiency and Responsibility in Education and Science1803-16172014-12-0173-4535810.7160/eriesj.2014.070302THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYINGSTASIAK-BETLEJEWSKA, Renata0KAYE, MichaelDYASON, MarilynSTACHOVÁ, KatarinaURBANCOVÁ, HanaCzestochowa University of Technology Faculty of ManagementContemporary universities services quality level concerns mainly the education efficiency evaluation that results from the learning outcomes realization and innovative features of the teaching programs that differ universities offers. Technical universities attention is focused on ministerial requirements fulfillment which are strictly concentrated on the students skills obtaining in the relation to the employers’ market. The university services quality analysis ignores common expectations of students and candidates for students related to the technical or functional quality, such as university facilities and administrative workers empathy. The aim of this study is to identify the expectations of both students and candidates for studies at technical universities, what allows to identify university services quality level and areas needs improvement in terms of not only the educational services but also technical university facilities. Results show significant importance of the all examined service quality aspects in the context of expectations of candidates and students’ perception. Research findings allow not only to identify the technical university services quality, but also to support the university development within the scientific research process assistance.http://dx.doi.org/10.7160/eriesj.2014.070302expectationsperceptionSERVQUALservice qualityuniversity services |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
STASIAK-BETLEJEWSKA, Renata KAYE, Michael DYASON, Marilyn STACHOVÁ, Katarina URBANCOVÁ, Hana |
spellingShingle |
STASIAK-BETLEJEWSKA, Renata KAYE, Michael DYASON, Marilyn STACHOVÁ, Katarina URBANCOVÁ, Hana THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING Journal on Efficiency and Responsibility in Education and Science expectations perception SERVQUAL service quality university services |
author_facet |
STASIAK-BETLEJEWSKA, Renata KAYE, Michael DYASON, Marilyn STACHOVÁ, Katarina URBANCOVÁ, Hana |
author_sort |
STASIAK-BETLEJEWSKA, Renata |
title |
THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING |
title_short |
THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING |
title_full |
THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING |
title_fullStr |
THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING |
title_full_unstemmed |
THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING |
title_sort |
services quality level assessesment in the technical university with servqual method applying |
publisher |
Czech University of Life Sciences Prague |
series |
Journal on Efficiency and Responsibility in Education and Science |
issn |
1803-1617 |
publishDate |
2014-12-01 |
description |
Contemporary universities services quality level concerns mainly the education efficiency evaluation that results from the learning outcomes realization and innovative features of the teaching programs that differ universities offers. Technical universities attention is focused on ministerial requirements fulfillment which are strictly concentrated on the students skills obtaining in the relation to the employers’ market. The university services quality analysis ignores common expectations of students and candidates for students related to the technical or functional quality, such as university facilities and administrative workers empathy. The aim of this study is to identify the expectations of both students and candidates for studies at technical universities, what allows to identify university services quality level and areas needs improvement in terms of not only the educational services but also technical university facilities. Results show significant importance of the all examined service quality aspects in the context of expectations of candidates and students’ perception. Research findings allow not only to identify the technical university services quality, but also to support the university development within the scientific research process assistance. |
topic |
expectations perception SERVQUAL service quality university services |
url |
http://dx.doi.org/10.7160/eriesj.2014.070302 |
work_keys_str_mv |
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