Time-differentiated supply at customer sites: Analysing the service costs
Common in IT equipment support and emergency service operations, time-based service differentiation involves setting different service time windows to respond to different classes of service calls. These time windows can be associated with providing service parts (materials) at customer sites. It is...
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| Format: | Article |
| Language: | English |
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BVL
2017-12-01
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| Series: | Logistics Research |
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| Online Access: | https://www.bvl.de/lore/all-volumes--issues/volume-10/issue-1/time-differentiated-supply-at-customer-sites-analysing-the-service-costs |