Evaluation of Hospitals Efficiency using Integration of fuzzy SERVQUAL model and Fuzzy Network Data Envelopment Analysis

Background: Hospitals are considered as the largest and most costly unit of the health system. The present study aims to determine the efficiency of hospitals in Mashhad. Materials and Methods: This is a descriptive-survey study that was carried out in 2016-2017. The population of the study consiste...

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Bibliographic Details
Main Authors: Mohsen Shafiei Nikabadi, S. Fereshteh Hoseini
Format: Article
Published: Tehran University of Medical Sciences 2020-01-01
Online Access:http://jhosp.tums.ac.ir/article-1-5847-en.html