Survey on Nursing Service Quality by SERVQUAL at Tehran Social Security Organization Hospitals

Background: However nurses are responsible for patients quality care legally and ethically, in other side, patients have rights to receive appropriate and quality care. The aim of this descriptive study was to explore SERVQUAL dimensions (Reliability, Responsiveness, Assurance and Empathy) of Nursin...

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Bibliographic Details
Main Authors: M Mohammadnia, B Delgoshaei, SH Tofighi, L Riahi, A Omrani
Format: Article
Published: Tehran University of Medical Sciences 2010-02-01
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