Survey on Nursing Service Quality by SERVQUAL at Tehran Social Security Organization Hospitals
Background: However nurses are responsible for patients quality care legally and ethically, in other side, patients have rights to receive appropriate and quality care. The aim of this descriptive study was to explore SERVQUAL dimensions (Reliability, Responsiveness, Assurance and Empathy) of Nursin...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Tehran University of Medical Sciences
2010-02-01
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| Series: | بیمارستان |
| Subjects: | |
| Online Access: | http://jhosp.tums.ac.ir/article-1-100-en.html |