Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking

This paper sets out to extend and deepen the understanding the ways toward economic sustainability through efficient and effective growth operations strategies, quality management and operational excellence in banking. In this study we define new quality management practices based on developed conce...

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Bibliographic Details
Main Authors: Vesna Tornjanski, Sanja Marinković, Željka Jančić
Format: Article
Language:English
Published: Academy of Economic Studies of Bucharest 2017-02-01
Series:Amfiteatru Economic
Subjects:
Online Access:http://www.amfiteatrueconomic.ro/temp/Article_2595.pdf