Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries
Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services. Design – Qualitative research study evaluating virtual reference chat se...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2010-12-01
|
| Series: | Evidence Based Library and Information Practice |
| Subjects: | |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/9192 |