Proposing solutions to improve E-banking services using BSC, FANP & FUZZY TOPSIS (Case study: Selected banks in Fars province)

The main aim of this research is to survey deeply into the Quality of electronic services offered by a selected group of state-owned banks in Fars province by using BSC and FUZZY logic theory and to give some solutions to improve their services. Therefore, the factors for assessing the electronic se...

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Bibliographic Details
Main Authors: Sayed Heydar Mirfakhraddini, Yasser Amiri
Format: Article
Published: University of Tehran 2011-09-01
Series:مدیریت صنعتی
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