Analysis of E-mail Transactions in Virtual Reference Services

Today, the use of traditional reference desk in the academic libraries has been rarely used, thus expanding or even move to a virtual reference service. A minimum level of virtual reference services are provided in the academic library is currently in general is the electronic mail (e-mail). One of...

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Bibliographic Details
Main Authors: Astutik Nur Qomariyah, Rusdiyah Ciptaning Dwi Kusuma
Format: Article
Language:Indonesian
Published: Universitas Airlangga 2018-01-01
Series:Record and Library Journal
Subjects:
Online Access:https://e-journal.unair.ac.id/RLJ/article/view/7072