QUALITY EVALUATION OF ACADEMIC LIBRARY: THE LIBQUAL+® METHODOLOGY AND ITS PERSPECTIVES OF IMPLEMENTATION IN BRAZIL
The purpose of this paper is to discuss the thematic of customer-centered quality in academic libraries and contribute to the importance of quality evaluations based on the perception of their customers for this type of library. It is especially important in Brazil, where evaluations of higher educa...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP)
2013-01-01
|
| Series: | Brazilian Journal of Information Science |
| Subjects: | |
| Online Access: | http://www2.marilia.unesp.br/revistas/index.php/bjis/article/view/3117/2402 |