Testing expected and perceived service quality in the hotel industry
Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be teste...
Main Authors: | , , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Visoka poslovna škola strukovnih studija, Novi Sad
2015-01-01
|
Series: | Škola Biznisa |
Subjects: | |
Online Access: | http://scindeks-clanci.ceon.rs/data/pdf/1451-6551/2015/1451-65511501047V.pdf |