Testing expected and perceived service quality in the hotel industry

Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction with hotel services can be teste...

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Bibliographic Details
Main Authors: Vujko Aleksandra, Gajić Tamara, Mladenovski Milan, Momirski Jovan
Format: Article
Language:English
Published: Visoka poslovna škola strukovnih studija, Novi Sad 2015-01-01
Series:Škola Biznisa
Subjects:
Online Access:http://scindeks-clanci.ceon.rs/data/pdf/1451-6551/2015/1451-65511501047V.pdf