EFEKTIVITAS UNIT LAYANAN ADUAN SURAKARTA DALAM MENERIMA KELUHAN WARGA DI KOTA SURAKARTA
The establishment of the Surakarta Complaint Service Unit (ULAS) in 2013 as a non-structural government organization unit that carried out public complaints services. ULAS was formed to improve service quality and ensure the provision of public services in accordance with the principles of good gove...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Administration Department, Yogyakarta State University
2019-12-01
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| Series: | Jurnal Natapraja: Kajian Ilmu Administrasi Negara |
| Subjects: | |
| Online Access: | https://journal.uny.ac.id/index.php/natapraja/article/view/22044 |