Adapting EFQM Excellence Model for Public Transport Operators: A Case of IETT, Istanbul's Public Bus Operator
There are several management approaches being utilized in public transport operators to achieve organizational performance. EFQM excellence model, promoted by the European Foundation for Quality Management, helps organizations achieve sustainable excellence with its holistic management framework. On...
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| Format: | Article |
| Language: | English |
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Istanbul University
2018-09-01
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| Series: | Alphanumeric Journal |
| Subjects: | |
| Online Access: |
http://alphanumericjournal.com/media/Issue/volume-6-issue-2-2018/adapting-efqm-excellence-model-for-public-transport-operator_aOwxMZb.pdf
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