Analisis Kesenjangan Pelayanan Pada Pasien Poliklinik Rawat Jalan Menggunakan Customer Window

Patient complaints toward service at Undaan Eyes Hospital in 2015 amounted to 9 complaints, and has not yet reached target set by the hospital which was equal to 0 complaints. Therefore, the purpose of this research is to analyze gaps in expected service and perceived service of responsiveness, reli...

Full description

Bibliographic Details
Main Authors: Linta Meyla Putri, Stefanus Supriyanto
Format: Article
Language:English
Published: Universitas Airlangga 2016-12-01
Series:Jurnal Administrasi Kesehatan Indonesia
Online Access:https://e-journal.unair.ac.id/JAKI/article/view/3179