Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno)
Abstract The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Akademi Manajemen Perusahaan YKPN
2016-06-01
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| Series: | Telaah Bisnis |
| Subjects: | |
| Online Access: | http://journal.stimykpn.ac.id/index.php/tb/article/view/18 |