Service quality role on customer’s loyalty of Indonesia internet service provider during Covid-19
The present study developed a conceptual research framework for potential predictors of loyalty to intention and loyalty to the action ofinternet service providers. This study examined whether customer loyalty of Indonesia service provider was related to service quality dimensions (namely network qu...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Trisakti
2020-10-01
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| Series: | Jurnal Manajemen dan Pemasaran Jasa |
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| Online Access: | https://trijurnal.lemlit.trisakti.ac.id/jasa/article/view/7116 |