Complaint Attitudes and Behavior in Academic Libraries
After experiencing library service failure, the user may directly or indirectly voice his/her complaint, which is the best prescription to improve library public services. The paper explores the academic librarians and users' attitudes towards complaints. Through surveying six hundred students...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
National Taiwan University
2012-12-01
|
| Series: | Journal of Library and Information Studies |
| Subjects: | |
| Online Access: | https://jlis.lis.ntu.edu.tw/files/journal/j35-4.pdf |