The Effect of Service Quality on Patients Satisfaction in Private Hospitals of the Guilan and Ranking these Hospitals Using Fuzzy Analytical Hierarchy Process Technique

The Effect of Service Quality on Patients Satisfaction in Private Hospitals of the Guilan and Ranking these Hospitals Using Fuzzy Analytical Hierarchy Process Technique

Background and Aim: Growing the number of private institutions offering health care and fierce competitive market conditions in the private hospitals industry cause to pressure these hospitals to provide high-quality services. The purpose of this study was to examine the effect of service quality on...

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Bibliographic Details
Main Authors: Alireza Soloukdar, Amir Ashkan Nasiripour, Shaghayegh Shafie Sabet
Format: Article
Language:fas
Published: Tehran University of Medical Sciences 2017-03-01
Series:پیاورد سلامت
Subjects:
service quality
servqual
healthcare quality
fuzzy analytical hierarchy process
private hospital
Online Access:http://payavard.tums.ac.ir/article-1-6142-en.html

Internet

http://payavard.tums.ac.ir/article-1-6142-en.html

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