AN EXPLORATION OF CUSTOMERS’ SWITCHING BEHAVIOR IN ISLAMIC BANKING INDUSTRY
The existence of the switching behavior among Islamic bank customers may affect to the survival of the Islamic banks of the country. Switching behavior is mostly as an outcome of the negative service experience that may be related to several factors. The purpose of the study is to provide an insight...
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| Format: | Article |
| Language: | English |
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Bank Indonesia
2017-02-01
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| Series: | Journal of Islamic Monetary Economics and Finance |
| Online Access: | http://jimf-bi.org/index.php/JIMF/article/view/653 |