PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA TOKO BUKU ONLINE UNIVERSITAS TEBUKA

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA TOKO BUKU ONLINE UNIVERSITAS TEBUKA

Open University (UT) is an institution of higher education in Indonesia is implementing a system of open and distance education which provides the opportunity for all Indonesian people to achieve higher education. The i mplementation of this system requires students to...

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Bibliographic Details
Main Authors: Minrohayati, Meirani Harsasi, Sri Lestari Pujiastuti
Format: Article
Language:Indonesian
Published: Telkom University 2017-03-01
Series:Jurnal Manajemen Indonesia
Subjects:
customer loyalty
customer satisfaction
online bookstore
service quality
Online Access:http://journals.telkomuniversity.ac.id/ijm/article/view/332

Internet

http://journals.telkomuniversity.ac.id/ijm/article/view/332

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