Direct and indirect effects of TQM on the patients’ satisfaction and loyalty in the Jordanian health care sector

Direct and indirect effects of TQM on the patients’ satisfaction and loyalty in the Jordanian health care sector

The aim of this research is to investigate the gap or SERVQUAL scale amongst the findings of the previous studies for missing investigations and the impression to apply for overall standard quality management of three variables such as independent variable (Service quality), mediator variable (Patie...

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Bibliographic Details
Main Author: Ayman Abu-Rumman, Anas Mhasnah, Tariq Al-Zyout
Format: Article
Language:English
Published: Growing Science 2020-09-01
Series:Management Science Letters
Subjects:
total quality management
health care
service quality
patient’s satisfaction
patient’s loyalty
private and public hospitals
jordan
Online Access:http://www.growingscience.com/msl/Vol11/msl_2020_321.pdf

Internet

http://www.growingscience.com/msl/Vol11/msl_2020_321.pdf

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