Setting the after sale process and quality control at car dealerships to the purpose of increasing clients satisfaction
In a service department it is necessary to provide quality service in order to achieve clients' satisfaction and loyalty, as well as increasing profit. This also applies to service garages. The aim of this paper is to create the service of vehicle maintenance based on clients' demands. A l...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institut za istrazivanja i projektovanja u privredi
2013-01-01
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| Series: | Istrazivanja i projektovanja za privredu |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/1451-4117/2013/1451-41171302081S.pdf |