Total Quality Management: the case of an electricity distribution company

Total Quality Management: the case of an electricity distribution company

Goal: this research aims to deploy TQM in the new customers area of an electricity distribution company, located in Campos dos Goytacazes (Rio de Janeiro), based on three management pillars: guidelines, processes and routine. Design / Methodology / Approach: the nature of this work is applied re...

Full description

Bibliographic Details
Main Authors: Ana Carla de Souza Gomes dos Santos, Leandro Machado Carvalho, Caio Ferreira de Souza, Augusto da Cunha Reis, Alberto Eduardo Besser Freitag
Format: Article
Language:English
Published: Associação Brasileira de Engenharia de Produção (ABEPRO) 2019-03-01
Series:Brazilian Journal of Operations & Production Management
Subjects:
Production and operation systems management
Electrical energy
Quality tools
Online Access:https://bjopm.emnuvens.com.br/bjopm/article/view/639

Internet

https://bjopm.emnuvens.com.br/bjopm/article/view/639

Similar Items