Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation
Working with people invariably involves managing emotions. This qualitative study examines a coaching intervention designed to help a group of retail support workers in one mobile communications organisation in the UK to articulate and manage their emotions more effectively in order to improve workp...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Oxford Brookes University
2012-08-01
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| Series: | International Journal of Evidence Based Coaching and Mentoring |
| Subjects: | |
| Online Access: | https://radar.brookes.ac.uk/radar/file/c045eaf3-3e43-4d1e-bf5a-fd3452e3b1b9/1/vol10issue2-paper-03.pdf |